Refund & Cancellation Policy

This policy covers payments made online through our Payment Link page (processed via Razorpay). It does not set fixed cancellation terms for an entire trip — those depend on the hotels, transport and other partners involved and are confirmed with you directly; see our Terms & Conditions for that context.

Payments made online

Online payments are typically advances or part-payments toward a trip you've already discussed and agreed with our team, not a full automatic purchase. If you need to request a refund on an amount paid online, contact us as soon as possible with your payment reference.

How refund requests are handled

Refund eligibility and amount depend on how far in advance you cancel, and on the cancellation terms of the specific hotels, transport or yatra-related bookings already confirmed on your behalf — some of these carry their own non-refundable components once booked. We'll confirm the applicable terms with you when you pay, and again if you request a cancellation.

Processing time

Approved refunds are processed back to the original payment method via Razorpay. Bank and card processing times are outside our control but are typically handled within Razorpay's standard settlement window once we initiate the refund.

Payment errors

If you were charged in error — for example a duplicate payment — contact us immediately with the payment reference shown on your confirmation screen or email, and we'll investigate and refund any erroneous charge.

Contact

For any refund request, email info@aliqraholidays.com or WhatsApp us with your payment reference.